Shipping policy

Processing Time

All jewellery and gift orders are processed within 1–2 business days. Made-to-order or specialty items may require additional time.

UK Shipping

We ship throughout the UK using Royal Mail or trusted couriers.

Delivery usually takes 2–4 business days once dispatched.

Tracked shipping is optional and can be chosen at checkout.

Typical delivery time is 7–14 business days, depending on destination.

Shipping Costs

Shipping costs are calculated at checkout based on location and order items

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery so we can assist.

Address Accuracy

Please ensure your shipping address is correct at the time of ordering. We cannot replace orders shipped to incorrect addresses provided by the customer.

Returns and Exchanges

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.